Mentored team members, provided leadership for technical direction, resolved conflicts and conducted performance reviews.Maintain the customers' existing revenue spend and strategically "X upsell additional products and services.Foster customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.Act as a consultant providing objective expertise, advice, and specialized skill with the aim of improving client's business performance. Serve as the primary contact for the client on a daily basis ensure outstanding client satisfaction by maintaining strong working relationships, engaging clients in appropriate interactions and providing a high level of personal accessibility.Directly responsible for maintaining and growing a $2.5M book of business.Conducted lessons learned after completion of each project.Minimized risk by risk planning, risk identification, risk mitigation & risk controlling.Coordinated product releases with change control and configuration management.Responsible for coordinating the test efforts of the onsite/offsite teams for various projects.Confirm projects in UAT meet client's business needs to ensure only the highest quality projects are released.Prepare and execute communication plan and project status reports to key stakeholders.Identify and manage overall project dependencies and ensure deliverables stay on-time, on-target, and on-budget.Manage and perform the process of Statement of Work (SOW) and contract creation to secure new and follow-on work.Responsible for understanding business objectives and processes and translating them into system and process requirements and manage projects to obtain those objectives.Directly accountable/responsible for successful project delivery of consulting engagements, including implementation, upgrade, and/or extension of existing applications.Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.Defined processes and tools best suited to each project.Anticipated and managed change effectively in rapidly evolving global business environments.Mitigated risk factors through careful analysis of financial and statistical data.Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.Led teams across broad technical, financial and business disciplines.These applications which are hosted by us are used by companies to efficiently administer the complex and time consuming international HR operations, to estimate the costs of sending an individual (Expatriate) on an international assignment and to collect, validate, review and report on compensation and off-payroll payments for their globally mobile population.Worked on multiple projects related to the HR software product suite of the Global Employer Services (GES) practice of Deloitte Tax LLP.Senior Project Manager, 04/2005 - Current Proficient in Microsoft products like Access, Excel, Outlook, PowerPoint, Project and Word. Eight plus years of relational database experience (Oracle) including design, creation, and maintenance.Experience in programming using SQL language. Five plus year's experience in designing and developing reports using ReportSmith and Crystal Reports within a windows relational database environment.Accomplished leader, capable of motivating a staff to its full potential and proven ability to communicate complex information clearly to individuals at all levels.Strong leadership skills with proven ability to lead local and virtual cross-functional teams.Experience in process improvement implementations, business operations, and resource & relationship management.Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and project deliverables.Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.
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